1. Introduction

These terms and conditions, along with our Privacy Policy, govern the business operations of Galway Turas (referred to as “Galway Turas”, “we”, “us”, or “our”). By booking a tour with us, you acknowledge that you have read, understood, and agreed to the following terms.

If you have any questions, please contact us at info@galwayturas.com.

2. Booking and Confirmation

2.1 Online Bookings

• Once your booking is complete, you will receive a confirmation email with your booking reference.
• A receipt will be sent to the email address provided during booking.

2.2 Bookings via Phone 

• You will receive confirmation via email with your booking reference.

3. Insurance

• Galway Turas carries third-party liability insurance for all passengers.
• Travel insurance is not included in the tour price and is the responsibility of the customer.

4. Personal Belongings and Luggage

• We do not accept responsibility for lost, damaged, or stolen items.
• Each passenger is allowed up to two pieces of luggage. 
• If you plan to bring additional luggage, please notify us in advance.

5. Cancellations, Refunds & Amendments

5.1 Cancellation Policy

• Cancellations made 7 or more days before departure: Full refund, minus a €50 administration fee.
• Cancellations made less than 7 days before departure: No refund.

5.2 Rescheduling & Changes

• Customers may request changes to their booking, subject to availability.
• Contact Galway Turas via email, and we will assist with the rescheduling if possible.

5.3 Cancellations by Galway Turas

In rare cases, Galway Turas may cancel a tour due to:

• Inability to provide transportation.
• Safety concerns, including political instability, natural disasters, or health emergencies.
• Customers will receive a full refund processed within 3 working days.

6. Admission Fees

• Admission fees for any attractions visited during the tour are not included in the tour price. Customers are responsible for purchasing their own tickets where required.

7. Pick-up & Drop-off

• Pick-up: Arranged by the customer in the Galway area for convenience.
• Drop-off: Arranged by the customer for flexibility and comfort in the Galway Area.

8. Tour Changes & Responsibilities

• Galway Turas reserves the right to modify routes, stops, and schedules due to unforeseen circumstances.
• We are not responsible for missed connections due to delays beyond our control (e.g., weather or traffic).
• Tour prices are subject to change, but once booked, your price remains fixed.

9. Customer Responsibilities

• Customers must be 18+ years old unless accompanied by an adult.
• You are responsible for any damages caused while on tour.
• Respectful behavior towards other guests and staff is required.

10. Feedback & Complaints

• We encourage customers to provide feedback or address concerns during the tour.
• For formal complaints, email info@galwayturas.com within 30 days of your tour date.

By booking with Galway Turas, you agree to these terms. We look forward to providing you with an unforgettable experience!